Shipping Policy

Shipping Policy

ORDER CONFIRMATION

After placing your order, you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit, etc.), and contact us promptly if there are any mistakes.

If you don't receive the confirmation email within 24 hours, please check your spam folder before contacting us.

SHIPPING

  • Express delivery areas: Global

  • Shipping logistics providers: DHL, UPS, THT, FedEx, Wanb, EMS, YunExpress, Yanwen

We try our best to process all orders within 1-3 business days of receipt, but it may take longer during peak periods (holiday seasons, big sales, etc.).

You'll receive a notification email with a tracking number once your order has shipped.

SHIPPING METHOD | SHIPPING TIME | SHIPPING COSTS

  • Standard Shipping | You should receive your order within 6-10 business days after it has been shipped | Free worldwide shipping is available for all orders

TRACKING

After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details.

Once your item ships, you will receive a Shipment Confirmation email including:

  • Your order number

  • The carrier's information

  • The date and time the order was placed

  • The status of the order

  • Package tracking numbers for items that have shipped

You can track your items on the carrier's official website after 24 hours.

Once they arrive in your country, your local postal services take over. You can track your parcel on your local postal services' website with the same tracking number.

If the tracking shows that the parcel couldn't be delivered, please contact your local post office first for details. Since they are handling your parcel, they will be able to give you information that we don't have.

If you have trouble tracking your parcel, please email us at geextric@gmail.com. We’d be happy to help you out!

DELIVERY

We take every reasonable precaution to ensure that products are not damaged.

If the item is damaged in transit, please immediately email customer service at geextric@gmail.com within 3 business days after receiving your order.

If your order has been damaged during transit, please contact us promptly by sending us a picture.

If possible, please record any issue concerning the delivery (damaged/soaked package, torn/bent products, etc.) to the carrier when you receive your order.

CHANGE MY SHIPPING ADDRESS

If your order is shipping to an incorrect address, please email customer service at geextric@gmail.com as soon as you can.

Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for up to 5 business days in special situations.

While we do everything possible to ensure on-time delivery, we cannot be held responsible for delays or delivery failures due to circumstances beyond our control.

THANK YOU

Thank you for your patience, understanding, and support during this time—it is truly appreciated!